Voices for 2024: Revolutionizing the Resident Experience With Hospitality & Tech
In a digital-centric era, keeping up with renter preferences is a challenge. And with companies like Apple and Amazon setting the customer service bar high, the multifamily industry needs to get creative to improve the customer experience. One way to set your communities apart from the competition is to lean into the intersection of innovation and hospitality.
Join us for a timely and informative discussion on what apartment owners can learn from the hospitality industry. Hear from multifamily experts, RealPage® industry principals and other thought leaders on technology’s role in addressing changing renter preferences, including solutions that enhance convenience and efficiency for both residents and operators. You’ll also learn about successful hospitality-like initiatives that multifamily companies are implementing today.
Lindsay Duffy is the Associate Managing Director for Mark-Taylor, an Arizona-based developer, owner and investment manager of Class-A multifamily real estate. Lindsay brings 20 years of marketing, operations, sales and training experience in the multifamily arena.
Lindsay's vast experience has equipped her with the knowledge and expertise to assist teams in leasing up their communities, marketing various assets from value add to new builds as well as providing exceptional customer service to clients.
Lindsay's roles have included corporate branding, sales and property marketing, social media strategies, personal brand strategies, marketing analytics, leadership coaching, employee training and mentoring, and realigning marketing and performance strategies based on operating budgets and occupancy needs.
Lindsay is passionate about cultivating a positive work environment with an amazing culture that encourages growth and innovative ideas. Lindsay has a bachelor’s degree in business management and marketing and is a dedicated speaker at a variety of multifamily conferences, including Social Media Summit, AIM and NAA.
Krista Hurley
Industry Principal, Front Office Leasing, RealPage, Inc.Krista Hurley is the Front Office Leasing Industry Principal at RealPage, where she leads sales and business development for the Contact Center, CRM, Touring and Online Leasing Solutions.
Krista has been in the multifamily industry for over 10 years. In that tenure, she started her career as a leasing consultant in the call center before moving into implementations and account management, where she absorbed knowledge on the integrations and connectedness of the RealPage Renter Engagement solutions.
She is a member of the Upper State Apartment Association in Greenville, South Carolina, as well as many Employee Resource Groups at RealPage, including EMPOW-HER and BE WELL.
Dayna Gardner
Industry Principal, Resident Experience, RealPage, Inc.Dayna Gardner is an Industry Principal at RealPage and a renowned multifamily professional with nearly two decades of experience in property operations, marketing and resident experience strategy. Currently, she is deeply immersed in all aspects of digital marketing for multifamily and leveraging data and insights to drive marketing strategy performance. As a thought leader in multifamily marketing and resident experience, Dayna is influencing the next generation of product innovation and business development strategy at RealPage. With her extensive expertise, Dayna is at the forefront of the multifamily industry and shares valuable insights on the latest trends and innovations in digital marketing for multifamily.
