A Modern Resident Portal: A Win-Win for Residents and Onsite Teams
Discover how Champlain Housing Trust transformed its resident experience by upgrading to a modern resident portal — improving resident satisfaction and delivering impactful benefits for its multifamily business.
Join RealPage®’s Dayna Gardner, Industry Principal, Resident Experience, as she sits down with a Champlain Housing Trust executive to discuss how a modern resident portal drives better resident engagement, improves satisfaction and streamlines operations for their team.
In this webcast, you will learn:
- Enhanced Resident Satisfaction: How a modern portal improves communication, engagement and convenience for residents.
- Operational Efficiency: The ways automation and simplified processes save staff time and reduce support requests.
- Increased Online Payments: The financial and administrative advantages of higher online payment adoption rates.
Don’t miss this opportunity to gain valuable insights into the benefits of upgrading your resident portal and how it can create a win-win situation for your residents and your multifamily business.
With over 15 years of experience in affordable housing, Sara Maddocks currently serves as the Associate Director of Compliance at Champlain Housing Trust, where she has been a dedicated team member for 12 years. In her role, Sara oversees the compliance of more than 2,200 rental housing units across Northwestern Vermont. Under her leadership, the portfolio of properties has nearly doubled, reflecting her expertise in managing complex regulatory requirements and ensuring the integrity of housing programs. Sara's extensive experience in the affordable housing sector has equipped her with a deep understanding of the challenges and opportunities in maintaining compliance within a growing portfolio. She is committed to advancing Champlain Housing Trust's mission of providing quality, affordable housing to the community while navigating evolving compliance landscapes. Outside of work, Sara is an avid skier and enjoys spending quality time with her dogs.
Dayna Gardner
Industry Principal, Resident Experience, RealPage, Inc.Dayna Gardner is an Industry Principal at RealPage and a renowned multifamily professional with nearly two decades of experience in property operations, marketing and resident experience strategy. Currently, she is deeply immersed in all aspects of digital marketing for multifamily and leveraging data and insights to drive marketing strategy performance. As a thought leader in multifamily marketing and resident experience, Dayna is influencing the next generation of product innovation and business development strategy at RealPage. With her extensive expertise, Dayna is at the forefront of the multifamily industry and shares valuable insights on the latest trends and innovations in digital marketing for multifamily.
