Resident Portal Solutions
Resident Portal Automates Property Maintenance for TWG
Colleen Winship, System Support for TWG Development, talks about how the ActiveBuilding Apartment Resident Portal streamlines and tracks her company’s maintenance requests with its automated maintenance feature.
Could you tell me if my AC has been fixed?
ActiveBuilding allows residents to submit maintenance requests 24/7, regardless of whether property office staff is available or not. From the time a resident makes a maintenance request online through job completion, ActiveBuilding keeps site staff and residents updated on progress so questions are answered before they’re even asked!
Online Request Automation Saves Time
Requests go directly to maintenance staff, so they can schedule service right away without wasting everyone’s time on paperwork. Then, residents receive status updates until projects are complete. It’s all monitored via ActiveBuilding, so front office staff can track requests and answer any resident questions on the spot. They save untold hours once devoted to managing maintenance requests.
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