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Online Leasing Service-Specific Terms

Last Updated: October 28, 2024

These Service-Specific Terms apply to the RealPage Online Leasing (“Leasing”) Services, as defined below, and are subject to and governed by the terms and conditions of the General Terms which are incorporated herein by reference (collectively, these Service-Specific Terms and the General Terms are the “Leasing Terms”).  Capitalized terms used in these Service-Specific Terms have the meanings provided in the General Terms unless otherwise defined herein.

Please carefully read the Leasing Terms before accessing or using the Leasing Services.  The Leasing Terms may contain links to additional governing terms and conditions that are incorporated by reference and will apply depending on your use of the Leasing Services.  By accessing or using the Leasing Services, or otherwise demonstrating your acceptance of the Leasing Terms, you accept and are bound by the Leasing Terms.  If you do not agree to be bound by the Leasing Terms, then you may not access or use the Leasing Services.

PLEASE BE ADVISED THAT THE LEASING TERMS ARE SUBJECT TO THE DISPUTE RESOLUTION AGREEMENT (SEE SCHEDULE A AT THE END OF THE GENERAL TERMS, TITLED “DISPUTE RESOLUTION TERMS (ARBITRATION AGREEMENT; CLASS AND COLLECTIVE ACTION WAIVER; AND JURY TRIAL WAIVER)”), THAT GOVERNS HOW CLAIMS YOU AND REALPAGE HAVE AGAINST EACH OTHER ARE RESOLVED, WHICH WILL, WITH LIMITED EXCEPTION, REQUIRE THE PARTIES TO SUBMIT CLAIMS THEY MAY HAVE AGAINST ONE ANOTHER TO BINDING AND FINAL ARBITRATION. UNDER THE DISPUTE RESOLUTION AGREEMENT, THE PARTIES WILL (I) ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST EACH OTHER ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND (II) BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY ON AN INDIVIDUAL BASIS.

1. DESCRIPTION

Leasing provides an online apartment leasing system for prospective residents.  The functionality made available to you through Leasing includes the following:

  1. Real-time access to floor plans, amenities, and availability information relating to available apartment units;
  2. The ability to (i) pre-qualify for apartment homes, (ii) complete lease applications, and (iii) electronically sign lease documents.;
  3. The ability to pay certain resident-related fees and deposits to your property manager throughout the leasing process—including pre-qualification (screening), reservation, and application fees and deposits;
  4. The ability to store payment information entered when paying fees and deposits, eliminating redundant entry for future online payments relating to your lease; and
  5. Integration with certain other RealPage Services, including OneSite Leasing & Rents, OneSite Payments, OneSite Document Management, LeasingDesk Screening and Moving.

2. REALPAGE PARTY

The RealPage Party that provides the Leasing Services is RealPage, Inc.

3. PRIVACY POLICY

The data you provide, and we transfer, in conjunction with the Leasing Services is governed by your property management company’s privacy policy.

4. SMS TEXT ALERTS AND OTHER LEASING SERVICES-RELATED NOTIFICATIONS

You understand and agree that by providing us with your mobile phone number you consent to being contacted at that number by a person, and via prerecorded voice messages and automatic telephone dial devices relating to the Leasing Services.  You also consent to receiving Leasing Services-related emails to any email address that you provide.  We may offer you the ability to enroll your mobile phone number in our Short Messaging Service text message service (the "SMS Service") for purposes of receiving messages from RealPage regarding information, resources, and marketing materials related to the Leasing Services in the form of: operational alerts and reminders from your property management company, marketing communications and information for Services available for your property, and digital tools and other communication materials.

  1. Enrollment and Consent.  If SMS Service is made available to you through the Leasing Services, by providing your mobile phone number(s) and opting in to the SMS Service:
    1. You authorize RealPage and your property management staff to send text messages to the mobile phone number(s) included in your Leasing Services profile.
    2. You acknowledge and agree that your completion of the online registration process constitutes your written, express consent to enroll your mobile phone number(s) in the SMS Service.
    3. You confirm that you are the owner or subscriber of the mobile phone number(s) and authorized to enroll them in the SMS Service. You acknowledge the number of non-solicited text messages received from the SMS Service may vary.

      Prior to completing your enrollment in the SMS Service, we will send a confirmation text message to your designated mobile phone number(s). To complete enrollment, you must confirm receipt of the text message from your mobile device by following the instructions in that text message.
  2. Opting Out.  You may cancel your enrollment in the SMS Service at any time by:
    1. Removing your mobile phone number(s) from the SMS Service registration; or
    2. Texting "STOP" in reply to any text message received from the SMS Service.
  3. SMS Service Availability and Other Information.  The SMS Service relies upon third party wireless service provider networks to deliver text messages. RealPage is not liable for the availability (or lack thereof) of wireless network coverage or the failure of the wireless networks to deliver a text message. RealPage disclaims any responsibility for any wireless service used to access the SMS alerts. RealPage SMS alerts are available to users based in the United States. You understand and acknowledge that SMS alerts are not intended to be accessed from outside of the United States. Wireless carriers are not liable for delayed or undelivered messages. Message and data rates may apply.