Carter-Haston Uses Knock AI To Gain Efficiency & Qualified Leads

RealPage Knock AI Virtual Agent offers a 24/7 omnichannel communication solution to improve prospect and resident experiences and streamline processes

Carter-Haston looked for more efficient ways to provide exceptional customer service for its 60 multifamily properties. It wanted to reduce time spent by leasing agents on property queries, address lost calls and incomplete prospect details, and convert more qualified leads into leases.

In this case study, see how Carter-Haston used RealPage® Knock® AI Virtual Agent, an AI-powered calling, text, email and chat solution powered by Lumina™. The implementation of this complete omnichannel approach resulted in:

• 7% increase in answered calls
• 165% increase in completed CRM contact records
• 211% increase in tour bookings
• 11 hours saved per leasing agent, per month, per property