OneSite User Checklist
If you’re new to OneSite or you’d like to try to fix the problem yourself before talking with support, review these steps first.
Phone Support
Speak to a trained support specialist, Mon-Fri. Click the link to see specific phone numbers for your area of support.
Support Request Form
Get the support you need, anytime, anywhere. Just fill out the form and a RealPage representative will respond as soon as possible.
Why Register for the Customer Portal?
Whether you want to be first to know about product updates, need information on a particular property management topic, or just need to update your profile, the RealPage Customer Portal is the place to begin. It’s instant access to the information and support you need most. Round-the-clock access means you don’t need to call during working hours.
Get Quick Support
By using the customer portal to submit a support request, you’ll have the added benefit of being able to review open/closed cases, and accessing reports of your company’s cases, too.
Improve Communications
View information about your account team, product alerts, and what’s coming in future product releases.
Get more Information
Access to your portfolio is important. The ability to access data without having to place a call can be especially helpful when you need to review the information quickly.
Convenient
Self-service improves data accuracy and allows you to keep your portfolio information current. You can update your profile, contacts, e-mail addresses, and more.
Knowledge Base
Access more than 3,000 articles (and growing), right here, anytime. It’s the knowledge you need to keep your business going in the right direction: up.
Idea Exchange
We want to hear your ideas for new product enhancements, which products you find most helpful, or just send us your comments.
Communications
View RealPage technical documentation and helpful product notifications right here.
Phone Support Hours & Options
Our support specialists can be reached Monday through Friday, 7:30 a.m. to 7:00 p.m. (Central Time).
Vendor Credentialing is available Monday through Friday, 7:30 a.m. to 6:30 p.m. (Central Time).
Contact Center Helpdesk (Level One) hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (Central Time).
ActiveBuilding support is available Monday through Friday, 8:00 a.m to to 5:00 p.m. (Central Time).
RealPage Product Support
800-704-0154
Vendor Credentialing
888-493-6938,
Option 1
SmartSource IT
877-353-8374
i-CAM
800-548-6656
Contact Center Helpdesk (Level One)
866-359-2204
Propertyware
800-704-0154
Spectra
866-718-2345
Virtual Maintenance Manager
866-738-5423
ActiveBuilding Support
888-304-5220
Weekend Support
RealPage expanded support coverage to seven days a week for Online Leasing, Payments, and LeasingDesk Renters Insurance.
Our weekend hours of operation are 9:00 a.m. to 6:00 p.m. (Central Time).
OneSite Users
Step 1 – Review the Technical Requirements
Check this updated list of hardware and software requirements. Reference this document as you validate settings and test your system.
Step 2 – Review the Browser Checklists
Configure your web browser and check the settings on your personal computer using these step-by-step documents.
Edge in IE Mode for IT ProfessionalsEdge in IE Mode PC Checklist
Chrome
Firefox
Safari
RealPage Support Request Form
If you want the convenience of managing all your company support cases, login to the RealPage Customer Portal to submit your request.
Thank You
Thank you! We have received your support request.