OneSite Concierge Benefits

Total Solution
Tight integration with OneSite Leasing & Rents provides a comprehensive payment application that posts transactions to the ledgers in real time, saves time and resources, and avoids redundant data entry.

Streamlines Control Process
Records delivery acceptance at each stage, from drop-off to pick-up. Provides central repository of authorizations for guests and visitors, including recurring access for house cleaners, dog walkers, etc. Reduces operating overhead and frees up leasing consultants’ time to focus on revenue-generating activities.

Improves Accuracy in Delivery and Key Tracking
Reduces the number of lost and misdirected packages. Provides snapshots of all items that should be on hand at any given time.

Search Capabilities
Offers extensive search features, including the ability to search by resident name, unit number, location, time period, type of delivery, or guest name.

Increases Resident Satisfaction
Residents are promptly notified (by e-mail and a centrally located electronic message board) of deliveries, changes in delivery statuses, locations, or the number of items in a delivery. Guest/visitor check-in, key availability, and access to the residence by property management are automatically communicated by e-mail.

Reporting and Data Analysis
Multiple reports assist managers in analyzing trends.

• Inventory Report
  This report provides a detailed list of delivery inventory and keys out inventory. Properties can quickly view the number of delivered items on hand, the recipient of each item, the location of each item, and specifics as to type (dry cleaning, floral, etc.). The report also indicates the number of keys out, the key holders, the times picked up, and whether the keys are overdue.
• Open Events Aging Report
  This report provides a detailed list of open delivery events and/or open key events. Properties can quickly view which items have not been picked up, and which keys are still outstanding. A breakdown by number of days is also included on the report to indicate how long the items have been on hand or out with a guests/visitors.
• Package Delivery Analysis Report
  This report assists managers in analyzing delivery volume and trends. It breaks down the number of deliveries each hour, day, week, month, etc. This will aid managers in scheduling administrative staff.

Comprehensive Record Keeping
Records the number of items delivered, broken down into customer-specified categories. Tracks partial pickup of deliveries and changes in item location. Records key availability and non-resident access to residences. Records specific guest information such as whether the guest has his or her own key; is authorized for lockout assistance; should be announced; may receive a key, and if so, the frequency a key may be picked up. Date and time is recorded for each activity and signatures are included as part of the record.

Web-Based Business Model
No software installs or updates because it’s web-based!

Formalizes Guest/Visitor Registration
Provides a straightforward interface for checking in guests/visitors and tracking key activities.

Reduces Risk
Limits unauthorized access to the residence. Improves accountability by recording signatures when items are delivered, picked up, and returned (e.g., keys). Provides historical records for research purposes in case of any discrepancies.